Agree Inc.
  Agree Dispute Resolution
Leaders in Mediation, Arbitration, Training, Partnering, Facilitation, Coaching and Ombudsman
  Local (905)-627-5582 Toll Free 1-800-524-6967 
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Rick Russell

Gary Furlong

Heather Swartz

Shelley Stirling-Boyes
Kileen Dagg Centurione

Deb Chandler



Solutions Oriented Conflict Management


Conflict inevitably impacts individuals and organizations as they attempt to negotiate the effect of constant change on their lives. Conflict is a form of competitive behavior involving actual or perceived differences in interests or limited resources.

Conflict, when well managed, is a dynamic catalyst for positive change. When mismanaged it produces hostility, stress and other costs to individuals and organizations. These costs include not just dollars and cents but lost opportunities, damaged or destroyed relationships, low satisfaction and high recurrence levels. In any conflict situation there will always be a "right next step".  Effective conflict management leads parties to identify and take that step.

Our Approach

Agree focuses on helping clients make better decisions through the use of appropriate conflict management processes. Experience has shown that this approach will significantly reduce the cost of conflict management. At the same time, processes which emphasize principled negotiation, consensus building and collaboration tend to empower and increase the effectiveness of all involved.


Agree provides services through its partners and a panel of highly qualified Associates with training and experience in effective conflict management. 


Processes available through Agree include:

Calendar & Bookings
Our calendar of availability is viewable online. After checking if the date and time you wish to book is available, contact by e-mail or phone to book your appointment.
Agree recommends....

Conrad Grebel University College,

University of Waterloo



October 5 - 7, 2016


"Dispute Resolution 2 - Mediation"


November 7 - 9, 2016





Rick Russell & Heather Swartz

click here for more information

Calendar of public training courses

Agree accepts credit card payment

Mediation (ADR)
Civil, workplace and family mediation..

Agree is on the following Mediation rosters:

     - Ontario VOR-OSS-00086158 - Alternative Dispute Resolution, Category 3

     - NavCanada roster for Mediation RFP# 2007-0515CB

     - Infrastructure Ontario - OIPC-08-00-M072 - Mediators for P3 projects

     - Lakeridge Health SO#5937 - Conflict Resolution and Mediation Services

     - Toronto Construction Association Mediation Roster through ADRIO


Working with larger groups to foster collaboration and develop consensus

Agree is on the following Facilitation rosters: 

    - Mount Sinai Hospital Training Design & Facilitation, RFSQ No. 0095

    - Defence Construction Canada - Source List HQ 11SL01



Helping parties at any stage of a construction project, joint venture or working relationship manage conflict and work together effectively. 

Agree in on the following Partnering rosters: 

     - Defence Construction Canada - Source List HQ 11SL01


Workplace Services

Assessment of the underlying causes of a dysfunctional or conflicted workplace, together with a clear workplace remediation plan and restoration services.  

Agree is on the following Workplace rosters:

     - Ontario VOR-OSS-0086158 for Restoration Services Category 3 & 4

     - Ontario Power Generation RFP-C2010-033

     - NavCanada roster for Investigation and Restoration Services



Customized in-house courses, from half day to a week, focusing on the effective use of ADR, conflict management and negotiation. 

Agree is on the following Training rosters: 

     - Mount Sinai Hospital Training Design & Facilitation, RFSQ No. 0095

     - Lakeridge Health SO#5937 - Conflict Resolution and Mediation Services


Objectively make a determination of facts and circumstances pertaining to bullying or WDHP matters 

Agree is on the following Workplace Investigation rosters: 

     - Ontario VOR-OSS-0086158 for Investigation services, Category 2

     - NavCanada roster for Investigation and Restoration Services


Arbitration  Timely, efficient hearing to determine outstanding disagreements about either the facts or the law.

The Right Next Step

If you are interested in reducing the costs of conflict management, making better decisions or more effectively dealing with change, a few moments discussing options with an Agree team member will be time well spent.

Mission Statement

Agree provides the highest quality conflict management services to individuals, business, government and non-profit organizations with a focus on effectiveness and value.

Agree encourages the use of appropriate decision making processes with an emphasis on collaboration, Partnering and consensus.


The Conflict Resolution Toolbox - by Gary Furlong

The Conflict Resolution Toolbox
by: Gary Furlong


Read a review of the CONFLICT RESOLUTION TOOLBOX from ADResolution Magazine


Gary Furlong:  Managing Conflict


Gary Furlong:  Challenges for Today's Labour Relations Practitioners


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