Solutions Oriented Conflict Management

 

Conflict

Conflict inevitably impacts individuals and organizations as they attempt to negotiate the effect of constant change on their lives. Conflict is a form of competitive behavior involving actual or perceived differences in interests or limited resources.

Conflict, when well managed, is a dynamic catalyst for positive change. When mismanaged it produces hostility, stress and other costs to individuals and organizations. These costs include not just dollars and cents but lost opportunities, damaged or destroyed relationships, low satisfaction and high recurrence levels. In any conflict situation there will always be a "right next step".  Effective conflict management leads parties to identify and take that step.

 

Our Approach

Agree focuses on helping clients make better decisions through the use of appropriate conflict management processes. Experience has shown that this approach will significantly reduce the cost of conflict management. At the same time, processes which emphasize principled negotiation, consensus building and collaboration tend to empower and increase the effectiveness of all involved.

Services

Agree provides services through its partners and a panel of highly qualified Associates with training and experience in effective conflict management.

Processes available through Agree include:

Mediation
- the single most effective process for overcoming the barriers to settlement and meeting the real interests of all parties.

Agree is on the following Mediation rosters:

- Ontario VOR-OSS-00086158 for Alternative Dispute Resolution Category 3

- NavCanada roster for Mediation RFP# 2007-0515CB

- Infrastructure Ontario - Roster OIPC-08-00-M072 for Mediators for P3 projects

- Ontario Power Generation RFP-C2010-033

- Lakeridge Health SO#5937 - Conflict Resolution and Mediation Services

- Toronto Construction Association Mediation Roster through the ADR Institute of Ontario

Facilitation
- working with larger groups to foster collaboration and develop consensus

Agree is on the following Facilitation rosters:

- Mount Sinai Hospital Training Design & Facilitation Services, RFSQ No. 0095

- Defence Construction Canada - Source List HQ 08 SL01

Partnering
- helping parties at any stage of a construction project or working relationship manage conflict and work together effectively.

Agree in on the following Partnering rosters:

-Defence Construction Canada - Source List HQ 08 SL01

Workplace Services
- Assessment of the underlying causes of a dysfunctional or conflicted workplace, together with a clear workplace remediation plan and restoration services.

Agree is on the following Workplace rosters:

- Ontario VOR-OSS-0086158 for Restoration Services Category 3 & 4

- Ontario Power Generation RFP-C2010-033

-NavCanada roster for Investigation and Restoration Services

Training
- tailored in-house courses, from half day to a week, focusing on the effective use of ADR, conflict management and negotiation.

Agree is on the following Training rosters:

- Mount Sinai Hospital Training Design & Facilitation Services, RFSQ No. 0095

- Lakeridge Health SO#5937 - Conflict Resolution and Mediation Services

Workplace Investigations

- objectively make a determination of facts and circumstances pertaining to bullying or WDHP matters

Agree is on the following Workplace Investigation rosters:

- Ontario VOR-OSS-0086158 for Investigation services Category 2

Arbitration
- Timely, efficient hearing to determine outstanding disagreements about either the facts or the law.

The Right Next Step

If you are interested in reducing the costs of conflict management, making better decisions or more effectively dealing with change, a few moments discussing options with an Agree team member will be time well spent.