Agree Inc.
  Agree Dispute Resolution
Leaders in Mediation, Arbitration, Training, Partnering, Facilitation, Coaching and Ombudsman
  Local (905)-627-5582 Toll Free 1-800-524-6967 
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Rick Russell

Gary Furlong

Heather Swartz

Shelley Stirling-Boyes

Deb Chandler



Solutions Oriented Conflict Management


Conflict, when well managed, is a dynamic catalyst for positive change. When mismanaged it produces hostility, stress and other costs to individuals and organizations. These costs include not just dollars and cents but lost opportunities, damaged or destroyed relationships, low satisfaction and high recurrence levels. In any conflict situation there will always be a "right next step".  Effective conflict management leads parties to identify and take that step.

Our Approach

Agree focuses on helping clients make better decisions through the use of appropriate conflict management processes. Experience has shown that this approach will significantly reduce the cost of conflict management. At the same time, processes which emphasize principled negotiation, consensus building and collaboration tend to empower and increase the effectiveness of all involved.


Agree provides conflict management services in:

  • Mediation (ADR)
  • Workplace - individual and group restoration processes
  • Training
  • Partnering Facilitation
  • Workplace Investigation
  • Ombudsman

The Right Next Step

If you are interested in reducing the costs of conflict management, making better decisions or more effectively dealing with change, a few moments discussing options with an Agree team member will be time well spent.

Calendar & Bookings
Our calendar of availability is viewable online. After checking if the date and time you wish to book is available, contact by e-mail or phone to book your appointment.
Agree recommends....

Conrad Grebel University College,

University of Waterloo



January 11-13, 2017



"Dispute Resolution 2 - Mediation"


February 8-10, 2017



Atchison & Denman, Airport Location, 170 Attwell Drive, Etobicoke, ON  M9W 5Z5



Rick Russell & Heather Swartz

click here for more information

Calendar of public training courses

Agree accepts credit card payment


Waterloo Area Municipal Ombuds Office


Agree provides independent Ombuds services as the

Waterloo Area Municipal Ombuds Office


For the:

Region of Waterloo

Cities of Waterloo and Cambridge

Townships of Woolwich, Wilmot and Wellesley


Please Note:  Inquirers must go through the municipaliy's internal complaint process prior to contacting the Ombuds Office.


To contact the Waterloo Area Municipal Ombuds Office...


Telephone: 1-888-224-2488



Having Those Tough Conversations

published in the Canadian HR Reporter


Having those tough conversations

By Heather Swartz and Rick Russell


How often do people say they wish they didn’t have to deal with conflict, even when it’s part of their job? They wait and hope the problem will just go away. They express concern that they didn’t handle a tough conversation well the last time. They worry that talking about an issue will make it worse. They’re not sure how they would handle anger or tears.


HR professionals are called upon regularly to have, and coach others to have, difficult and challenging conversations with employees and managers. If people are choosing not to have a conversation have them reflect on the following: Is the certainty of silence triumphing over the uncertainty of speaking up? Are they sending out negative signals?   Have they convinced themselves they are helpless? Have they confused the question of whether the conversation will be difficult with the question of whether or not they should have it? If so, they’re not speaking up when they should be.


Read the full article ...



Mission Statement

Agree provides the highest quality conflict management services to individuals, business, government and non-profit organizations with a focus on effectiveness and value.

Agree encourages the use of appropriate decision making processes with an emphasis on collaboration, Partnering and consensus.


The Conflict Resolution Toolbox - by Gary Furlong

The Conflict Resolution Toolbox
by: Gary Furlong


Read a review of the CONFLICT RESOLUTION TOOLBOX from ADResolution Magazine


Gary Furlong:  Managing Conflict


Gary Furlong:  Challenges for Today's Labour Relations Practitioners


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