Organizational Mediation

Mediation is the recommended method of resolution when preservation of relationships is a principle goal.

Organizational Mediation is a 21 hour, 3 day program in which workplace leaders are introduced to Relationship Awareness Theory™ and to the tools used by mediators to resolve problems between people and organizations. Using interactive learning experiences and role-plays based on real-world situations, program participants will learn first-hand about the valuable interaction between relationship issues and conflict.

What will I learn in this workshop?

• Become better at recognizing the tell-tale signs of destructive conflict.
• Uncover the role of the manager in creating and/or resolving organizational issues.
• Review organizational responses to conflict and learn the "Conflict Continuum".
• Discover the value in Relationship Awareness Theory and its use in conflict management.
• Become a better communicator - with the ability to listen, learn and frame issues in a constructive way.
• Practice mediation skills that can be used to resolve conflict while preserving relationship.
• Apply the tools successful mediators use as facilitators in conflict situations.
• Exercise best practices to help resolve negative conflicts at the lowest possible level.
• Create your own plan for using the tools and skills presented.
• Enjoy a full, entertaining and enlightening program.

Agenda Highlights

• Manager as Mediator Matrix
• The Four Premises of Behaviour
• Ten Presumptions About the Study of Conflict: a Starting Point
• Three Domains of Resolution: Interests, Rights & Power
• Circle of Conflict as a Diagnostic and Strategic Tool
• Triangle of Satisfaction - Substantive, procedural and psychological interests
• Strength Deployment Inventory
• The Mediation Retainer
• Confidentiality: Open Versus Closed Mediation
• To Whom Does the Mediator Owe a Duty?
• Common Client Concerns
• Common Dilemmas
• The 3 Stage Mediation Model
• The 5 Step Session Model
• Mediation Skills
• The value of stories in mediation
• Barriers & Impasse Busters
• Strategic Use of Caucus or Conciliation Model
• How do you deal with unrealistic expectations?
• Principal / Agent Divergence
• Values Difference
• Reactive Devaluation
• Reality Testing in Caucus
• Ethics & The Internal Neutral
• Mediator Ethics
• CBAO Model Code of Ethics
• Dealing with Negative Emotions

Organizational Mediation provides demonstrations, role plays videos and an interactive approach that gives opportunity to practice these new approaches to resolving workplace issues.

Who Should Attend?

Any executive, administrator, supervisor, manager or employee responsible for resolving conflict within an organization. Managers charged with learning and understanding the mediation process and how it can benefit the organization. Managers wanting to bring mediation skills into their company.

Instructors are Rick Russell, Charles (Chips) Lickson, and Bryane Miller Lickson. Cost is $995.00 CDN plus GST

If you are interested in attending this program, contact Agree for details.

Organizational Mediation is offered jointly by Agree Inc. and Conflict Management Consortium Inc. Please see our Calendar of ADR Workshops for US deliveries http://www.agreeinc.com/calendar-of-adr-workshops-and-programs.html

Organizational Mediation is a 21 hour, 3-day workshop that meets the requirements for Conrad Grebel College's Certificate Program in Conflict Management. Information on Conrad Grebel's Certificate Program can be viewed at http://grebel.uwaterloo.ca/certificate/index.shtml