Published Articles Title Date Publication Author Complex construction disputes can be hammered out March 26, 2004 The Lawyers Weekly Robert Silver and Gary Furlong Former trustee helping people resolve disputes by mediation February 5, 2003 Dundas Star News Debra Downey Mediate ... not Litigate April 3, 2001 Daily Nation - Barbados, W.I. Just phone your strikes in here Winter 2001 Interaction Gary Furlong Conflict management stems from internal discipline March 2001 Workplace News Muriel Draaisma Mediators go to work solving office conflicts March 1, 2001 The Hamilton Spectator Andrew Vowles Conflict is Costly March 2001 York Region Business Times Roger Varley Rick Russell - in conversation April 2000 Interaction Millennium Issue Rosemary Schmid There's a crack in everything...that's how the light gets in March 1999 Canadian Bar Association - ADR Section Rick Russell How to make Conflict Resolution work for you Gary T. Furlong Books published by members of the Agree Inc. team